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2018 Conference Program

Theme - Dealing with Disruption

DRAFT PROGRAM - Please check back for updates.

Monday 10th September 2018

Time Session
3.45 - 4.30pm Board Update
4.30pm ATHOC AGM
5.30 - 7.30pm ICE Breaker Parry at Wyndham Denarau Beachfront


Tuesday 11th September 2018

Time Session Speaker/s
9.00 - 9.20am Opening Faiyaz Siddiq Koya - Minister for Industry, Trade and Tourism - Fiji
9.20 - 9.25am Welcome Barry Robinson - ATHOC Deputy President and President and Managing Director – International Operations, Wyndham Vacation Clubs
9.25 - 10.00am The View from the Boardroom: What is happening in the World of Timeshare? We will hear from the CEO’s for an update on the Industry from their eyes. Facilitator: Joe Hickman, Vice President/Executive Director - Asia Pacific - Interval International

Panel:
  • Barry Robinson, President and Managing Director – International Operations, Wyndham Vacation Clubs
  • Craig Wood, CEO - Accor Vacation Club;
  • Ramy Filo, CEO - Classic Holidays;
  • Bill Minnock, Managing Director Asia Pacific - Marriott Vacations Worldwide
  • Mark Henry, CEO - ULTIQA

10.00 - 10.30am Customer Service; Unforgettable Experiences - what does or can timeshare do differently? What could make us the leader of the pack? Facilitator: Mark Stephenson, Classic Holidays

Panel:

  • Warren Cullum, Wyndham Destinations;
  • Brett Becker, Accor Vacation Club;
  • Kit Whalley, Interval International

10.30 - 11.00am Morning Tea
11.00 - 11.20am Asia Pacific Resort Development Organisation (APRDO) - Newly formed and based out of Singapore, Bill will bring us all up to speed on the role of APRDO Bill Minnock, Marriott Vacation Club
11.20am - 12.00pm Golden Opportunity, Timeshare Meets Asia - how timeshare can tap into one of the fastest growing tourism regions in the world Facilitator: Jonathan Mills, Managing Director - RCI APAC & DAE Global


Panel:

  • Joe Hickman, Interval International;
  • Kieran McKenna, Wyndham Destinations;
  • Alicia Prince, Accor Vacation Club
12.00 - 12.15pm The World of the Accommodation sector in Australia. Quick update.
Richard Munro, CEO, Accommodation Association
12.15 - 12.30pm New Media Kit. Use this great initiative to get a greater awareness of the timeshare industry out in your region.
Laura Younger, GM, ATHOC
12.30 - 12.45pm Interval International Awards Presentation
12.45 - 2.00pm Lunch Break Sponsored by Interval International

2.00 - 2.45pm Changes to RG160 – What does it all mean? What impact does this have on sales: What impact does this have on sales; and how are we managing the process and the reputation of the industry through this change.

Facilitator – Ramy Filo, Classic Holidays

Panel
Legal -
  • Tim Wiedman, McCullough Robertson

Sales Impact -
  • Jason Bavister, Wyndham Destinations;
  • Mark Ludbrook, Accor Vacation Club;
  • Mark Stephenson, Classic Holidays and
  • Mark Allison, Marriott Vacation Club.
2.45 - 3.15pm Crisis Communications
When a crisis strikes what can be done to mitigate the damage? Angie Christofis, Director of Public Relations at Wyndham Vacation Clubs Asia Pacific, shares some simple strategies to help resort and timeshare industry teams prepare for and prevent crisis situations. This session covers crisis communications in the age of social media, and how the right planning and response can present an opportunity to build trust, credibility, and demonstrate your company's commitment to its customers.
Angie Christofis, Wyndham Destinations
3.15 - 3.30pm Afternoon Tea

3.30 - 5.00pm Team Building Exercise - Be casual, comfortable and ready to have fun! Not telling where

5.30 - 7.30pm Hard Rock Cafe - Denarau Marina


Wednesday 12th September 2018

Time Session Speaker/s
9.00 - 9.50am A word from HR - Talent Mindset; talent acquisition/recruitment/retention; how to attract talent to the industry Facilitator: Craig Wood, Accor Vacation Club

Panel session -
  • Bruce Harkness, Wyndham Destinations;
  • David McCullough, Accor Vacation Club

9.50 - 10.30am

“The art of the sale in Asia, and the opportunity for the Pacific region.”
Mark will enlighten you on some of his experiences in sales and discuss the importance of training in our industry
Daniel Green, Carney Hospitality Group
10.30 - 11.00am Morning Tea


11.00 - 11.30am Traditional Timeshare Products – Meeting the Needs of the Consumer? Crisis/contingency/winding up. How do you go about it? How to exit a scheme? What happens if week’s owners leave the week to the Resort?
Facilitator: Ivan Hill, ATHOC Director

Panel –
  • Liam Crawley, Wyndham Destinations,
  • Mark Tull, Director, Island Palms and
  • Tony Houlahan, GM, Mariner Shores Resort
  • Ramy Filo, Classic Holidays

11.30am - 12.00pm Consumer Travel Behaviour – how has it changed? What is timeshare doing to address and adapt to those changes? Understanding what the major trends are and dealing with strategies to stay ahead. Short stay or long stay, market affordability and competitiveness. To what extent do the products need to be innovated or re-designed to cater for the upcoming demographic segments?

Facilitator: Kevin Sharp, I.C.E

Panel -
  • Mark Rice, Accor Vacation Club;
  • Matt Taplin, Wyndham Destinations;
  • Paul Gardiner, RCI
12.00 - 12:30pm What if?? What does timeshare look like in 2045?

Ross Nicholas, SVP PR, Communications & Corporate Marketing - Wyndham Vacation Clubs Asia Pacific
12:30 - 2.00pm Lunch

Sponsored by RCI
2.00 - 3.00pm Changing trends in Guest Intelligence Data - the importance of online feedback, how the winners manage guest feedback and a 'state of play' analysis of the timeshare sector

Avril Carter, Reviewpro

3.00 - 3.30pm Afternoon tea


3.30 - 4.00pm What is happening in the life of Strata? Trevor will discuss what is happening in the strata sector and use some case studies as examples.

Trevor Rawnsley, ARAMA
4.00 - 4.20pm “Mid-Life Oasis” - How to re-align, re-inspire and re-launch yourself when you hit life’s lulls.

Sam McCool
4.20 - 4.30pm Wrap Up

7.00 - 10.00pm Coco Palms at the Westin for a magnificent Lovo feast, dancing and Awards night

ANNUAL GOLD SPONSORS